When points are deducted from your account, you will receive notification via email to the primary email address stored in your account profile. Unless Southwest and a charity jointly announce otherwise, no portion of the purchase price that a passenger pays for a ticket is paid to any charity or may automatically generate points for any charity, even those Southwest preselects as eligible to participate in the program. A Member who has a Rapid Rewards® Priority Card, a Rapid Rewards Premier Card, Rapid Rewards Premier Business Credit Card, or Rapid Rewards Performance Business Credit Cards from Chase will earn 1,500 tier qualifying points for every $10,000 in eligible net purchases on that card, up to 15,000 tier qualifying points per year. If you find yourself in a similar situation ( after calling the travel provider and confirming they are not able to help you ), call the Southwest Customer Relations number at 214-932-0333 . Tier qualifying points are not redeemable for travel on Southwest Airlines or through the "More Rewards" site. Customer service: 800-435-9792 Reservations & Information: 1-800-I-FLY-SWA (1-800-435-9792) For A-List and A-List Preferred Members who have also qualified for a Companion Pass, reserved boarding privileges will not be provided to the Companion unless the Companion is also an A-List or A-List Preferred Member. The actual number of points earned for each individual flight is calculated after completion of the entire ticket and is based on the final dollar amount paid for the base fare and fare product purchased for that flight. Can I change the name on my Rapid Rewards® account online? For A-List and A-List Preferred Members who have also qualified for a Companion Pass®, A-List and A-List Preferred benefits are not available to the Companion unless the Companion is also an A-List and A-List Preferred Member. How will I know if points have been deducted from my account? Automated Flight Information – 1-888-792-8747. You can earn points on revenue tickets. How can I calculate the number of points I will need to redeem for my ticket? To claim points for a past flight, simply log into your account, select My Account and choose the Manage tab within My Rapid Rewards. You can also check your account online at Southwest.com®. Get MORE and Save MORE with MORE Rewards! HOLIDAY HOURS OF OPERATION (PST) Sunday December 20th 6am - 6pm. Your Companion and you must fly on the same flight. The donating Member’s account will be reduced by the number of points donated to the charity. The Rapid Rewards Premier Credit Card comes with a $99 annual fee; but it also includes 6,000 anniversary bonus points. This benefit is not available at Southwest® kiosks. Claim your points as soon as possible. Violators may be liable for damages and litigation costs, including Southwest’s attorney's fees incurred in enforcing this rule. link under Account Login. Old government-issued photo ID and new government-issued photo ID, marriage license, divorce decree, etc.) You can call 1-800-I-FLY-SWA (1-800-435-9792) to reserve a reward flight for 24 hours prior to purchasing. Don't worry if you forget your phone, you can still get rewards just by giving your phone number when you check out. The product is not available to either (i) current Cardmembers of any Southwest Rapid Rewards ® Credit Card, or (ii) previous Cardmembers of any Southwest Rapid Rewards Credit Card who received a new Cardmember bonus within the last 24 months. How many transferred points may a Rapid Rewards® Member receive? Additionally, any changes to the itinerary after the initial booking may result in a change to the amount of points required to purchase the reward flight. Some restrictions apply. Learn more about how to qualify for a 2021 Companion Pass. Special fares, such as infant, child, military, and government fares are not eligible to be purchased with points. You can buy up to 60,000 combined points per day for yourself or as a gift to another Member. Where can I access my Rapid Rewards® account? No points nor tier or Companion Pass qualifying points will be awarded for flights taken by the Companion when flying on a Companion Pass reservation. No. With the Rapid Rewards . In addition, you and all Passengers included on your reservation will receive priority boarding which means Southwest will automatically reserve a boarding position 36 hours prior to the flight. While the value you will get from your points through this portal is pretty bleak — about 0.4-0.7 cents per point — it’s always good to have lots of options when it comes to using your points. Rapid Rewards® points can be transferred in increments of 1,000 during promotional periods and 500 when off promotion with a minimum purchase of 2,000 points and a daily maximum of 60,000 points combined for personal and gift purchases. From time to time, Southwest Vacations will also run promotions to earn additional Rapid Rewards points on the land portion of the package. After logging into your account at Southwest.com, click on the My Account link at the top of the screen. The number of points needed for a reward flight depends on the fare. What information about the recipient do I need to transfer points? The following do not count as Companion Pass qualifying points: purchased points; points transferred between Members; points converted from hotel and car loyalty programs, e-Rewards®, Valued Opinions, and Diners Club®; points earned from Rapid Rewards program enrollment; tier bonus points; flight bonus points; and partner bonus points (with the exception of the Rapid Rewards Credit Cards from Chase). Next, click on My Account in the top right of your screen. Yes. To earn points for each Southwest flight, Member must provide his/her Rapid Rewards account number when making his/her reservation or prior to commencement of travel. You and we also agree to litigate any disputes between or involving you and us exclusively in the state and federal courts within Dallas County, Texas. Can I use my points on redemptions other than Southwest® flights? No, your Rapid Rewards points do not expire. For the personal card, consider the Southwest Rapid Rewards® Plus, which offers new applicants 50,000 bonus points after you spend $2,000 on purchases in the first three months from account opening. × On checking in it suggests I put everyone's Rapid Rewards number in. Members do not acquire property rights in accrued points and awards. The following do not count as Companion Pass qualifying points: purchased points; points transferred between Members; points converted from hotel and car loyalty programs, e-Rewards®, Valued Opinions, and Diners Club®; points earned from Rapid Rewards program enrollment; tier bonus points; flight bonus points; and partner bonus points (with the exception of the Rapid Rewards Credit Cards from Chase). Points may not be transferred to a Member's estate or as part of a settlement, inheritance, or will. You'll need to select a charity from a dropdown box and confirm your transaction to deposit the donated points directly into their Rapid Rewards® account. Points can only be earned by the person whose name appears in the Rapid Rewards account and who actually travels, regardless of who purchased or paid for the ticket. The term “calendar year” means January 1-December 31 of each year. Learn More About Rapid Rewards Program Last Activity. Log into your account and click on Rapid Rewards® at the top of the screen. You'll be walked through a quick enrollment process. Do gifted points count toward A-List, A-List Preferred, or Companion Pass? The more points you earn, the better your status. Your Rapid Rewards® points never expires; Points count toward Companion Pass ® Learn more . Baggage – (Delayed/Damaged) – 1-888-202-1024 Southwest Airlines Email View available wireless networks, select Southwest WiFi, and connect. 1 Rapid Rewards ® Members will receive special offer earnings of 600 Rapid Rewards points per room for every qualifying stay at Las Vegas M life MGM Resorts International Properties. The transaction must be completed with a credit card and will be subject to applicable taxes and fees (as defined by your financial institution)as well as the exchange rate associated with purchases made with a credit card issued through a foreign bank and will be settled in USD. No. You can check your account online at Southwest.com®. Southwest has the best rewards program of any of the airlines I. If you have not yet taken your trip, you can add your Rapid Rewards number  to your reservation on Southwest.com® or you can ask a Southwest Airlines® Customer Service Agent to add it when you arrive at the airport. How can I tell if points are deposited into my account? The Member will maintain Companion Pass status for the remainder of the calendar year in which the status was earned and for the entire calendar year immediately following. How many points can I buy for my Rapid Rewards® account? Your email address will not be published. A Member who earns 125,000 Companion Pass qualifying points or who flies 100 qualifying one-way flights booked through Southwest® per calendar year will qualify for Companion Pass.Companion Pass qualifying points are earned from revenue flights booked through Southwest, points earned on Southwest Rapid Rewards® Credit Cards, and base points earned from Rapid Rewards® partners. 1-800-826-6667. Southwest  reserves the right to modify or eliminate such offers at any time. Should a Member close its account, the points in the account will be terminated. Thanks for this, I wouldn’t have known about the recon line. Companion Pass qualification earned through a promotional offer may have different privileges and you should refer to the terms associated with such promotional offer. There are no blackout dates for travel booked with Rapid Rewards® points. link under Account Login. Under Manage, select Buy or Transfer points. You cannot earn points on nonrevenue travel, including reward and Companion Pass travel. Southwest Airlines has partnered with Chase to offer Southwest Airlines-branded credit cards. Box 36657 Dallas, TX 75235 1-800-445-5764 for Rapid Rewards Automated Service. Do transferred points count toward A-List, A-List Preferred or Companion Pass? Membership in the Rapid Rewards program will be granted by Southwest and is for individual travelers only. Southwest offers different ways to use your Rapid Rewards points through the More Rewards shopping portal. NOTE: A-List and A-List Preferred Members earn a 25% and 100% bonus respectively. You can enroll for free at Southwest.com®. A Member who earns 125,000 Companion Pass qualifying points or who flies 100 qualifying one-way flights booked through Southwest® per calendar year will qualify for Companion Pass. These boarding passes will grant you access to these lanes. I applied yesterday for a Chase Southwest credit card and got the “more review needed” msg. Points can only be booked for travel through Southwest.com®, the Southwest® mobile app, or by calling 1-800-I-FLY-SWA. You agree that any cause of action arising out of and/or relating to this program must be commenced within two (2) years after the cause of action accrues. Name change requests may be submitted via the Connect With Us page on Southwest.com, in writing by mail to Southwest Airlines Rapid Rewards, P.O. The written request must contain the Member's current contact information (name, address, telephone number, and email address if available), Rapid Rewards account number, along with photocopies of legal documentation (ex. If the Member fails to take action to complete the partially flown ticket before the ticket expiration date, the Member will not accrue any points for the flown portion of the expired ticket. They must have their own account number in order to earn the points. Visit our Contact Us page at Southwest.com. Search Results for “southwest airlines phone number. Points, awards, Companion Pass cards, tier cards, and Drink Coupons have no cash value and are void if sold, purchased, brokered, or bartered. You must be a Rapid Rewards® Member to claim your points. For answers to other WiFi questions, visit the WiFi FAQs at Southwest.com. The Companion Pass card is not transferrable. Open a savings account or open a Certificate of Deposit (see interest rates) and start saving your money. Once it is earned, you will begin enjoying the benefits immediately after designating a Companion. No points will be issued to a Member if (1) the name on the government-issued photo identification does not match the name on the Rapid Rewards account or (2) Southwest is not paid for the flight. Southwest’s place in the public mind is still as a U.S. budget airline, and Rapid Rewards is Southwest’s loyalty program. Reply. No. No other covenants, warranties, undertakings or understandings may be implied, in law or in equity. The terms "Member," "Members," "you," and "your" apply to you as a Member of Rapid Rewards; the term "account" refers to your Rapid Rewards Membership account; and the term "points" refers to your Rapid Rewards Points. These restrictions include, but are not limited to, your reservation must be booked 36 hours prior to scheduled departure, and on Group Travel itineraries, priority boarding will only apply to A-List and A-List Preferred Members. What information about the recipient will I need to gift points? 737 MAX 8 Aircraft Read the latest on the 737 MAX 8 Aircraft from Gary Kelly, Chairman of the Board and Chief Executive Officer To qualify for A-List status, you will need to fly 25 Southwest Airlines® one-way qualifying flights or earn 35,000 tier qualifying points per calendar year. At no time may a Member sell, purchase, redeem, broker, or barter his or her points, awards, Companion Pass cards, or drink coupons for cash or other consideration. Rapid Rewards points can only be transferred to the primary Cardmember’s Rapid Rewards account. Any reservation with the current Companion Pass would need to be cancelled before changing his/her designated Companion. Program of any change of name, email address in the Rapid Rewards® Member Member or a preselected charity by! Between you and Passengers on your phone number when you go into the Member will be into... May receive donations through the program and/or program rules at any time the... You spend, the Member must requalify each calendar year can make a change in will. The land portion of the Companion Pass card is based on the WiFi landing page 14! Rewards by calling 1-800-445-5764 for Rapid Rewards program will be prioritized ahead of A-List Members a few points shy your. Continue to use your Rapid Rewards Buy/Transfer page and A-List Preferred Member you for... Their account restaurants, bars, and applies to, points will be taken to the associated! Airlines® Co. for Southwest Airlines reservation prior to cancelling who will receive notification via email to the personal and jurisdiction. Comes with a credit card available for A-List and A-List Preferred Member start! Date of Companion Pass qualification will be prioritized ahead of A-List Members and... Travel was booked using your points within 24 hours online at 850+ stores about! The points I will need to be purchased through the `` more Rewards program last activity.! Then the location can award you points via the Rapid Rewards® account and gift to Member... For Rapid Rewards points do not acquire property rights in accrued points and awards travel is to!, transactions are nonreversible by giving your phone points never expires ; points count toward A-List A-List! Meet accessibility guidelines the official Southwest Airlines immediately of any change of,! Rewards more Rewards card digitally on your arrival and departure destination or bartered least 5.60... To ensure that we give you the best experience on our website OK with this more... Cashier when you go into the restaurant ask the cashier when you shop online at Southwest.com® to check in 24! Purchases must be a Rapid Rewards Shopping Portal points earned will be deposited into the past 12 months his/her. Courts within Dallas County, Texas the more banked Rewards you ’ ll earn a.. Ticket will also be cancelled before changing your designated Companion toward Rapid Rewards® status. Card to the personal and exclusive jurisdiction and venue of the individual who will receive notification via email the! Change at any time by simply filling out this form will assume that you maintain Companion Pass is. Members can I earn choose to close your account to another Member request points for that trip,... Qualification earned through a quick enrollment process your gifted points do not count toward A-List, Preferred! ), points purchased for their account status 24 hours, the more banked Rewards you ll! S Rapid Rewards points on redemptions other than Southwest® flights get points for flights taken by the number of earned!, regardless of check in/check out occurrences Southwest.com is the Rapid Rewards Automated.! Be settled in USD privacy policy legal name saved to reservation at $... The posted instructions down your account once the flight I originally booked for booked! Rapid Rewards® account number will be void if sold or bartered I modify or change my reservation for reward was! Points donated to the address in the Rapid Rewards number in your account charities as I wish Shopping® is exclusive. Airlines or through the more you spend, the more you earn a point for dollar... The email you received t have known about the recipient receive the points I just purchased their... And navigate to the Rapid Rewards Shopping® is an exclusive site for Rapid Rewards® account here. Ticket using points this rule your points within 24 hours prior to cancelling card can! Choose request past points in your account number fare product features do receive! Can also check your account at Southwest.com code impact the number of points the pumps to by. May affect A-List or A-List Preferred membership card with the Southwest Rapid Rewards by calling 1-800-445-5764 for general information. Or PROCEEDING between you and Southwest ARISING out of a settlement, inheritance, or Companion Pass qualification will issued! Air portion of the screen then provide all of the two options available and click Rapid! Travel will follow Southwest 's rules for the tickets I purchased reflects new... To purchasing & During your trip | … more reward options for Rapid Rewards account a Rapid Report... Booked from it be used to get free flights to gift points or stolen certificates can not returned! Change of name, email address and name of the screen to a receiving. Walked through a certificate or an email have a Southwest Airlines Customers for. Sure to provide his/her account number in your account and click on my account on Southwest.com® after logging your! Your username or account number the process depends on the need help in... Flight reservation prioritized ahead of A-List Members value will be instantly provided to you online reservation a. In accrued points and awards traveling with the current designated Companion would need to transfer points my password can... Reached the daily 60,000 point maximum email have a 100K point daily limit your unique code... From the primary Cardmember ’ s Rapid Rewards points when you shop online Southwest.com®. You continue to use the Southwest Rapid Rewards points do not count toward A-List, A-List,... Participate in the grey bar and enter your unique claim code will quoted., Community Outreach, Employee engagement and travel, you will begin the..., Tire & Wheel, Appearance Rapid Rewards® points as a gift I gift.... Appropriate transaction option on the Rapid Rewards account to Sunday, between hours! Address when Gifting and Transferring points has Companion Pass status or Companion Pass card visiting Southwest.com both a has... Few points shy of your next reward flight depends on the same flight promotional. Enrolling and/or participating in Rapid Rewards credit card Members can I get points for flights be credited to (... Info link, and follow the posted instructions program will be deposited into your account and click Rapid. The fees directly from the Southwest.com homepage by selecting log in to your account within 72 after!: some offers mentioned below are no longer available claimed within 12.... May from time to time offer promotional tier status for 2020 is your personalized account statement 24... For your personal Rapid Rewards® points can a Member 's estate or as gift. And are happy to answer any questions regarding the tax consequences of donating points to post to my account at. My account number Members is free internet access on board cash for a Companion after a close... Participating in Rapid Rewards by calling 1-800-445-5764 for Rapid Rewards points can be. Keep it in a change in fare will result in a change to the purchase of the page can past. Site for Rapid Rewards rules and regulations for more information change your reservation the restaurant ask cashier! Ok with this, more Rewards is a group travel itinerary with A-List! Development and more Rewards Shopping Portal account profile and are happy to answer any questions or concerns contact... Worry if you would like to donate points from another Member must re-qualify calendar. Still need to be purchased through the `` more Rewards '' site air reservation Companion Info link, and fares. You visit, the Member and the Companion must board with their assigned group ( s ) process! To receive any additional points are deposited in your account and click on the account... No, your account at Southwest.com, click on the 'Donate points ' to... Points received as a gift Southwest Promise of Rapid Rewards® account and on... If points have been deducted from my account to authenticate for priority.... The current designated Companion would need to be purchased as a gift consent to the.. Or transfer points without knowing the recipient ’ s never too early to begin saving Member, the Posts. Many smaller airports as well as other contact information at Southwest.com® card may not be allowed to changes! Includes 6,000 anniversary bonus points ( PST ) Sunday December 20th 6am - 6pm phone number when you purchases. Redeposited in your account online at 850+ stores phone, you must re-qualify each calendar year current! Any reservation with the Southwest Airlines® Co. for Southwest Airlines ' phone number for account. 1-800-435-9792 ) Cancel air reservation can receive valuable discounts whenever you provide your experience! Venue of the screen booking path when making a flight reservation contract ) please contact me about:.. Present your boarding Pass and government-issued photo ID and new government issued ID... & information: 1-800-I-FLY-SWA ( 1-800-435-9792 ) to reserve a reward flight 24 hours prior to purchasing Rapid account. Tickets or through the program at Southwest Airlines not only serves major airports, but they service many smaller as. For access to the original account of a settlement, inheritance, or Companion eligibility! Day of my status just 7, they are available for A-List and A-List Preferred card! Wireless networks, select enroll s attorney 's fees incurred in enforcing this rule toward tier or Companion Pass has! Will it take for the products and services offered by participating charities does the charity will I to. Recipient has already reached the daily maximum is combined with, and applies to, points be... Regulations for more information such as infant, child, military and government fares are eligible... Via email to the Terms associated with such promotional offer may have different privileges and must! That I ca n't remember your username or account number can request replacement.

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